Privacy Policy

Last Updated: October 30, 2025

Introduction

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or use our website. We are committed to protecting your privacy and being transparent about our data practices.

Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username and password)
• Payment information
• Communications you send to us
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Location information (general geographic location)

Cookies and Similar Technologies

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our website.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing transactions and sending related information
• Sending administrative information, updates, and security alerts
• Responding to your inquiries and providing customer support
• Personalizing your experience on our website
• Sending marketing communications (with your consent where required)
• Analyzing usage patterns and trends
• Detecting, preventing, and addressing technical issues and security threats
• Complying with legal obligations

How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing
• Data analysis
• Email delivery
• Hosting services
• Customer service
• Marketing assistance

Business Partners

We may share information with trusted business partners to provide you with products or services you request or to enhance your experience.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (such as a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to our processing of your information
• Restriction: Request restriction of processing your information
• Portability: Request transfer of your information to another service
• Withdraw Consent: Withdraw consent where processing is based on consent

Marketing Communications

You can opt out of receiving promotional emails by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly using the information below
• Visiting https://app.retention.com/optout to opt out of targeted advertising

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

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State-Specific Privacy Rights

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt out of the sale of personal information
• Right to non-discrimination for exercising your CCPA rights

Other States

Residents of certain other states may have similar rights under applicable state privacy laws. Please contact us to exercise these rights.