Case Study Software selection · POS replacement
From end-of-life POS to a confident switch
Judaica Plaza's point-of-sale system ran the entire store, and it was five years past end-of-life. We led a structured selection and de-risked the switch to a modern platform.
Judaica Plaza, a specialty retailer whose point-of-sale system runs the whole store.
The challenge
Judaica Plaza's point-of-sale software ran the entire store: inventory, purchasing, custom orders, website product data, and front-of-house checkout. It was mission-critical, and it was five years past end-of-life. Replacing the system that runs the whole business is a high-stakes move with no room to get it wrong.
- One aging system carried inventory, purchasing, custom orders, web product data, and checkout.
- Five years past end-of-life, it bogged down and increasingly slowed or crashed.
- Long-standing feature gaps the owners had wanted fixed for years.
- No structured way to evaluate replacements, and no room to get the switch wrong.
What we did
Discovery and stakeholder interviews
Ran an in-depth discovery phase with extensive interviews across every stakeholder, surfacing the issues limiting day-to-day operations and the must-have features for any replacement.
Scorecard-driven vendor vetting
Built an evaluation scorecard and ran initial vetting, winnowing ten systems down to two. Then put both finalists through deeper vetting with the client on the line.
Live-data proof of concept
To de-risk the switch, stood up the finalist in a live sandbox loaded with the client's real product and customer data, so they could test-drive it with their own store before committing.
Results
What a client should take from this
Replacing the system that runs your entire store is one of the highest-stakes decisions a business makes. The value here was not just picking a product, it was the rigor around the pick: structured discovery, a scorecard that turned ten options into a defensible shortlist, and a live-data proof of concept that let the owners see their own store running on the new system before they committed. That is how you replace mission-critical software with confidence instead of a leap of faith.
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