Case Study Six-month engagement · operations and growth
From shaky MVP to executional focus
Gearsupply had a product and a market, but no operating system to scale. We stabilized the platform and built the rhythm to run the business.
Gearsupply, a two-sided marketplace for used professional event A/V gear.
The challenge
Gearsupply came out of its founder's track record of buying and selling used professional event A/V gear, a large and disaggregated market with no dominant marketplace. The opportunity was a two-sided marketplace connecting buyers and sellers. When 19 Prince got involved, Gearsupply had a minimum viable product and needed to prove the business and unlock its next round of investment. But the foundation was shaky:
- Recurring unplanned outages and slow load times undermining the product.
- No shared system for capturing ideas, tracking work, or hitting deadlines.
- No regular cadence for reporting on projects or performance.
- Key roles unfilled and resourcing gaps across the organization.
What we did
Stabilized the platform
Stripped out extra services, plugins, and scripts. Unplanned outages came to an end and page loads got 50% faster.
Kanban across every department
Stood up a Kanban project-management system, replicated across all departments. Ideas were captured, tasks were tracked, and deadlines were met.
Weekly operating cadence
Instituted weekly meetings reporting on projects and key performance indicators, so nothing slipped between the cracks.
Org design and hiring
Ran strategic growth-planning exercises, identified the holes in resourcing, wrote job scorecards for those roles, and filled key seats with a rigorous hiring methodology.
Results
What a client should take from this
The dashboards and campaigns are the visible layer. The durable part is the operating system underneath: a stable platform, a shared way of tracking work, a weekly rhythm, and the right people in the right seats. Those compound. Gearsupply left the engagement with tight executional focus and its quarterly sales goals met, ready to prove the business and raise its next round.
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